Policies

In your relationship with GenomeScan, you trust us with your information. We believe transparency is essential to build and maintain this relationship. Through ongoing monitoring, continuous improvement, and frequent audits we maintain our services at the highest quality level.

The importance of compliance and transparency is outlined in our policies below:

Terms and conditions:

Providing excellent customer service is reflected in our work ethic. We aim at matching your expectation by clearly describing how we interact with you.

Privacy statement:

GenomeScan is committed to protecting everyone’s privacy. Any information you provide to us is subjected to the European directives on personal data protection and privacy (GDPR).

Cookies policy:

While interacting with our website, we may collect personal information to improve your experience via various channels such as downloads, contact forms, information request, etc..

Environmental policy:

GenomeScan wants to minimize its impact on the environment and takes its responsibilities to make our business more sustainable and more environmentally friendly.

Complaint policy:

Any customer feedback, both positive and negative, is welcomed by GenomeScan. If an issue causes a customer to be really dissatisfied, a formal procedure will be followed with the aim to restore satisfaction.

Sample policy:

Working with biological material may be challenging , GenomeScan implemented rigorous processes to guarantee a proper shipment, usage, storage, and disposal of samples.